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Frequently Asked Questions (FAQ)
Frequently Asked Questions
At Essence Innovation, we are dedicated to providing clear and transparent information about our products and services. Below, you’ll find answers to some of the most frequently asked questions we receive. If you don’t find your answer here, feel free to contact us directly!
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Looking for more information about candles and their care? Explore our suggested articles to gain deeper insights into candle maintenance, fragrance choices, and eco-friendly options. These helpful reads may answer some of your frequently asked questions, guiding you to make the most of your candle experience.
What materials are used in your candles, and are they eco-friendly?
We use 100% natural soy wax in all of our candles and blend them with premium essential oils. Furthermore, we focus on sustainability by selecting eco-friendly containers such as frosted glass, ceramic jars, and recyclable tin cans. Our wicks are lead-free, which ensures a clean and safe burn. Additionally, all packaging materials are recyclable, supporting our commitment to reducing waste.
How long do your candles typically burn?
The burn time depends on the size of the candle. For instance, our 4 oz candles burn for 20-30 hours, while the 8 oz versions last for 40-50 hours. To maximize the burn time, you should trim the wick before each use and follow proper candle care guidelines.
What is the difference between your candles, diffusers, and essential oils?
Candles: Candles offer both light and fragrance, creating a cozy ambiance perfect for intimate spaces or relaxation.
Diffusers: Unlike candles, diffusers provide continuous fragrance without a flame, making them ideal for larger spaces or areas where safety is a concern.
Essential Oils: Essential oils are concentrated fragrances that can be used in diffusers or for personal use, offering flexibility in how you enjoy your scent experience.
What is your return policy if I am not satisfied with my purchase?
We want you to be completely satisfied with your purchase. If you're not, we offer a 30-day return policy. Simply reach out to our customer service team, and they will assist you with a return or exchange, as long as the product is unused and in its original packaging.
Shop Essence Innovation Across Your Favorite Platforms
Thank you for choosing to shop with us at EssenceInnovation.store—your support means the world to us! To make your experience even more convenient, you can also explore and purchase our products on Shopify and Etsy. Whether you're redeeming coupons or using loyalty points, we've made it easy for you to enjoy the luxury of Essence Innovation wherever you shop.
What Our Customers Are Saying
"The Lavender Calm candle is absolutely divine! The scent fills the room, and the quality is unmatched. I can't wait to try more products from Essence Innovation!"
Sarah J.
"Essence Innovation’s coffee blends are a game changer! The Amber Harvest blend has such a rich, bold flavor. It's now a part of my daily routine."
Michael T.
What Our Customers Are Saying
"I’m obsessed with the White Sage & Lavender candle. It creates such a relaxing ambiance in my home. The frosted glass jar is a beautiful touch!"
Jessica L.
"The personalized scent quiz was spot on! I found the perfect fragrance for my home. Highly recommend Essence Innovation for anyone looking for unique, high-quality scents."
David R.
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